Shipping & Returns

Pre-Order Policy

To place a pre-order with CASA ROYALE, a 50% deposit is required. The remaining balance is due upon the arrival of your order at our warehouse, typically between 8-12 weeks. Please note that delays may occur due to circumstances beyond our control. Pre-orders are final once the advance payment is received and cannot be canceled, returned, or refunded, except for major faults, in which case store credit will apply. By making an advance payment, you agree to the terms and conditions of this pre-order sale.

When your pre-order arrives at our warehouse, you will be notified and must pay the remaining balance within 14 days. Delivery should be taken within 21 days of notification. Additional storage charges will apply after 21 days, and we reserve the right to sell pre-order items if delivery is not taken within 30 days. By placing a pre-order, you acknowledge the wait time and agree to the terms set out on our website, including accepting the product's size and color. Delivery and assembly may incur additional costs. Products may have minor marks from transport, which can be fixed for a fee.

Returns

All pre-orders are considered custom-made goods and are non-returnable, except under Australian Consumer Law (ACL) for issues related to product description, fit for purpose, and quality. For more details, refer to ACL rights.

Cancellation

Pre-orders are custom orders, and cancellation will result in forfeiting all or part of your payment. Pre-orders typically take 8-12 weeks to arrive but may be delayed due to factors like customs clearance and inclement weather. By paying in advance, you accept the risk and agree to the terms. Pre-orders cannot be canceled without forfeiting the payment.

Pre-Order Policy FAQ

Can I cancel a pre-order?
No, pre-orders cannot be canceled as the item has already been ordered from the factory specifically for you.

How long will the shipment take?
Pre-orders are expected to be delivered approximately 8-12 weeks from the date of purchase, though delays beyond our control may extend this timeframe.

Return & Exchange Policy

At CASA ROYALE, we value your satisfaction. Our return policy is designed to give you confidence in your purchases. We believe that a clear refund or exchange policy is essential to build trust and ensure you can shop with peace of mind.

We want you to feel secure when shopping at CASA ROYALE. Our straightforward approach to returns and exchanges reflects our commitment to your satisfaction. We're here to ensure that your experience with us is nothing short of exceptional.

Orders can be canceled within 48 hours, except for SALE items. Refunds are not typically provided for change of mind, wrong selection, or finding cheaper alternatives elsewhere. No change-of-mind refunds after 48 hours. If granted, change-of-mind refunds incur a 50% restocking fee and return freight costs. Customized, SALE, or as-is items are non-returnable. Items sold "as is" have limited warranties, no refunds, and no exchanges. Refunds for incorrect decisions or if the purchase cannot fit through your doors are not provided.

Warranty Information

This Refund, Return, and Repair Policy applies to purchases made online and in-store. CASA ROYALE aims for customer satisfaction and recommends reading this policy before purchasing. Inspect delivered or collected goods immediately to ensure they meet acceptable quality and description.

Goods Damaged in Transit

If goods arrive damaged, contact us via email as soon as possible. We will review your claim and discuss options, typically arranging a return for replacement or refund. Minor blemishes from transport are not considered defects. Notify the driver immediately of any damage upon delivery and report it on the delivery docket and online claim form.

Refunds

Approved refunds will be processed within 3 days by CASA ROYALE Pty Ltd.

Delivery Charges

If replacement and returns are approved in writing by CASA ROYALE, the customer bears the freight costs. Returned items must be unused and in their original condition.

Returns and Repairs

For returns or repairs, contact or visit the CASA ROYALE store where you collected your goods. A staff member will assist with inspections, repairs, or replacements. Goods must be returned within a reasonable timeframe, which varies by product. For large or installed items, contact our Sales Team for an inspection. Repair times vary, and you may be charged for labor, assessment, and freight if damage is due to misuse or accidents.

Warranty, Care & Inspection Policy

Warranty Claims

Casa Royale is committed to supplying high-quality furniture. If you believe your product has a manufacturing defect, please contact us as soon as possible with your proof of purchase and photographs of the issue.

All warranty claims are assessed on a case-by-case basis in accordance with the Australian Consumer Law.

Inspection Process

To properly assess a warranty claim, Casa Royale may require the product to be returned to our showroom or warehouse for inspection.

Photographs alone may not be sufficient to determine whether an issue is a manufacturing defect.

Where an inspection confirms a manufacturing defect, Casa Royale will provide an appropriate remedy in accordance with the Australian Consumer Law.

If the inspection determines that the issue resulted from misuse, accidental damage, improper care, environmental exposure or normal wear and tear, the warranty claim may be declined.

Where no manufacturing defect is found, the customer is responsible for any transport costs associated with the inspection.

PVD Stainless Steel Finish

Our premium stainless steel furniture features a decorative PVD (Physical Vapour Deposition) finish designed to provide exceptional durability and appearance under normal residential use.

Like all decorative finishes, PVD surfaces require appropriate care and maintenance.

What Is Covered

This warranty covers manufacturing defects in the PVD finish resulting from defects in materials or workmanship during normal residential use.

If a manufacturing defect is confirmed, Casa Royale will repair, replace or provide another appropriate remedy in accordance with the Australian Consumer Law.

What Is Not Covered

The warranty does not cover damage or cosmetic changes resulting from:

Incorrect cleaning methods.
Use of bleach, ammonia, acetone, solvents or harsh chemicals.
Acidic or alkaline cleaning products.
Metal polish, abrasive cleaners, steel wool or scouring pads.
Scratches, chips, dents or impact damage.
Damage caused by dragging or dropping objects onto the furniture.
Heat damage or burns.
Exposure to salt air, pool chemicals, excessive moisture or corrosive environments.
Improper use, misuse, neglect or accidental damage.
Commercial use unless specifically approved.
Normal wear and tear associated with everyday use.
Fine surface scratches or minor cosmetic changes that naturally occur during normal use.

Decorative finishes may develop minor surface marks over time. These cosmetic changes are considered normal use and are not manufacturing defects.

Care Instructions

To maintain the appearance of your furniture:

Clean only with a soft microfiber cloth.
Use warm water or a mild pH-neutral detergent.
Dry the surface immediately after cleaning.
Avoid leaving water, chemicals or cleaning products on the surface.
Never use abrasive cloths, steel wool or scouring pads.
Never use bleach, ammonia, acetone, acids, metal polish or solvent-based cleaners.

Failure to follow these care instructions may void warranty coverage for cosmetic finish damage.

Cosmetic Issues

Customers are encouraged to inspect their furniture carefully upon delivery or collection.

Any visible cosmetic concerns should be reported within 48 hours of delivery.

Reports made after this period may require inspection to determine whether the issue was present at delivery or occurred after the product was received.

This inspection period does not limit or exclude your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customer Responsibility

Customers are responsible for using and maintaining furniture in accordance with Casa Royale's care instructions. Damage resulting from improper use, incorrect cleaning, accidental damage or environmental conditions is not covered by warranty.

Goodwill Gestures

Any repair, replacement, refund or discount provided by Casa Royale as a goodwill gesture is made without admission of liability and does not constitute acceptance that the product is defective or create an ongoing entitlement to future remedies.

Evidence of Defect

Casa Royale reserves the right to request photographs, videos, proof of purchase and/or inspection of the product before determining whether a warranty claim is covered.

For any questions or concerns about your order, contact our Sales Team at CASA ROYALE Pty Ltd via email at info@CasaRoyale.com.au. This policy ensures you are familiar with your rights under the Australian Consumer Law and our store